Refund policy

Refund Policy - Bramika Artifactes

At Bramika Artifactes, we are committed to ensuring your satisfaction with our products. However, if you are not completely happy with your purchase, our refund policy is outlined below:

1. Eligibility for Refund
   Refunds are applicable only under the following conditions:

   • The item is damaged or defective upon arrival.
   • The product received does not match the description or customization as agreed.

2. Requesting a Refund
   To request a refund, please contact us within 3 days of receiving your order. Kindly provide the following details:

   • Order number
   • Clear photos of the damaged or incorrect product
   • A brief description of the issue

3. Non-Refundable Items
   Unfortunately, we cannot offer refunds on the following:

   • Customized or personalized products (unless damaged or incorrect)
   • Items that show signs of use or wear
   • Change of mind after the product has been customized

4. Processing Time
   Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited to your original payment method.

5. Return Shipping
   If you are eligible for a refund due to a defect or incorrect item, we will cover the return shipping cost. For other cases, return shipping costs are the responsibility of the customer.

6. Exchanges
   If you wish to exchange a defective product for the same item, please reach out to us within 3 days of receiving the product. Exchanges are subject to product availability.

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If you have any questions regarding our refund policy, feel free to contact us at info@bramika.com